Shipping policy

Got it 👍 — so your policy is:
✅ 20% advance at order time
✅ 80% advance on delivery day (before dispatch, not after receiving)

Here’s the revised and final professional version for your brand “Stellars”, written clearly for Shopify 👇

---

Shipping & Payment Policy – Stellars

At Stellars, we aim to deliver your products safely and on time while maintaining full transparency with our customers.
Please review our shipping and payment policy before placing your order.

---

Payment Terms

To confirm your order, we require a 20% advance payment at the time of placing the order.
The remaining 80% payment is collected on the delivery day before dispatch — this ensures smooth and timely shipping.

Payment Methods:

• Bank Transfer

• Easypaisa / JazzCash

• Online Payment (where available)

Once your 20% advance is received, your order will be booked and prepared.
On the delivery day, our team will contact you to complete the remaining 80% payment before your parcel is dispatched.

---

Order Processing & Delivery

• Processing Time: 1–2 working days after advance confirmation.

• Delivery Time: Usually 2–5 business days, depending on your city or region.

• Courier Partners: We work with trusted logistics services across Pakistan for safe and reliable delivery.

---

Order Cancellation

• Orders can only be cancelled before shipment.

• Once the order is shipped, cancellation or refund is not available.

• Advance payments are non-refundable in case of refusal to accept delivery or last-minute cancellations after dispatch.

---

Damaged or Incorrect Product

If you receive a damaged or wrong item, please report it within 24 hours of delivery along with clear pictures and order details.
Our team will review your case and arrange a replacement or exchange if eligible.

---

Customer Support

For any questions about shipping, payments, or product delivery, please contact:
📞 034447560522